You can receive your order from the
cargo officer against signature by presenting a picture ID document. When receiving your product, you must open the cargo box and make sure that the product content is complete and undamaged. In case of any mishap, you must send the product back by keeping a report to the cargo officer. If you are not personally present at your address during delivery, your order is delivered to the person at the delivery address
after checking the picture ID and obtaining the signature

The condition of the product is checked for compliance with the return conditions and the return process is initiated. When the return is approved, the product fee will be refunded to your credit card within 10 business days, which is the legal period. This period starts when Tuba Ergin receives your returned product. When your return request is approved and the product amount is refunded to your credit card, you will be notified via e-mail. After the refund is made, the bank determines the amount to be transferred to the account. You can request information from your bank on this subject.

Our contracted shipping company for returns is Yurtiçi Kargo. Please note that the shipping fee for returns sent by other cargo companies belongs to the buyer. Return address: Df Design Textile Ltd. Şti. Ergenekon Mah. Cumhuriyet Cad. No:179/1 Şişli / Istanbul, TURKEY

Yes, we can. We can deliver your order abroad with contracted cargo companies.

The shipping fee is calculated on the checkout.

Your orders are delivered to the address you specify via our contracted Cargo.

For your purchases from seasonal products, your shipment will be shipped within 5 business days after we receive your order. When your order is shipped, the cargo tracking number is sent to you by e-mail.

You can pay by credit cards (VISA, Mastercard) or bank transfer method.

Order time may vary depending on the product type and address information. Orders placed on weekends and public holidays are processed on the first business day. Orders placed on campaign and special discount days will be delivered within 2-5 business days. Orders placed by wire transfer become valid on the date the wire transfer fee is processed in our accounts. tubaergin.com is not responsible for products sold out within this period.

You can return the product you purchased from tubaergin.com with your invoice within 14 days from the invoice date and exchange it with another product of the same amount from Tuba Ergin stores. Returns of products whose original package has been spoiled, used, the label has been destroyed, damaged and cannot be purchased by another customer cannot be accepted. Products without invoice cannot be accepted for return.
In order to make free return shipping for the products you want to return, you must send them to our return address with the cargo company we have contracted with. For returns sent by other cargo companies, the shipping fee belongs to the sender. If the buyer is sent with payment, it will not be accepted. Upon receipt of your product, if no definite deterioration caused by reasons such as usage error is detected after the examinations to be made by our officials, the product price will be returned to your credit card within 10 business days, which is the legal period. This period starts when we receive your returned product. When your return request is approved, you will be notified by e-mail. If your return request is not approved as a result of the examinations to be carried out by our authorities, the product(s) you send for return will be sent back to the delivery address you specified.

When your order is shipped, the cargo tracking number is sent to you by e-mail. In extraordinary cases and in cases such as the absence of the person to receive the delivery, the recipient cannot be found at the address, the delivery time and conditions may vary.